THE KAM YUEN WEBSHOP’S DELIVERY TERMS AND CONDITIONS

1. Delivery costs*

-We charge 6, 00 euros for delivery of orders up to 65 euros and up to 30kg. For orders exceeding 65 euros, the delivery is free of charge. For the orders exceeding 30kg, the orders will be separated in the different deliveries, each delivery must be not more than 30kg, and the extra delivery cost must be paid by the client.

2. Delivery moments

Your order is shipped within 48 hours, if:
● You ordered on workdays before 12 pm;
● If your product of choice is in stock.
Please note: if you order on Fridays or in the weekend, your order will be processed on Tuesday and delivered by Wednesday.
2. Tracking number: The client will receive the tracking number once the order is shipped.

3.Guarantee

In case a product is out of stock, we will contact you by phone or email. We will discuss different solutions with you:
● You can wait until the product is back in stock. In this case, we may not be able to deliver within 48 hours;
● You are offered a similar product, with similar value, taking into account the weight and quality as well.
If these solutions are not a satisfactory option to you, we will reimburse your money as soon as possible via bank transfer.

4.Suggestions and ideas

If you have suggestions and ideas, you are always free to email this to kybrussels@outlook.com

5.Contact

If you have questions after reading our Terms and Conditions, you can reach us from Monday to Friday, from 9 am to 17 pm on phone number 0032(0) 5114868 or send an email to kybrussels@outlook.com. We will strive to answer your question within 3 work days.

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